-
Ask
if they
have a minimum agreement period and what
is it?
-
Ask what the deposit and
on top of that how many months in advance you have to
pay to join them.
-
Ask what the total amount
payable, including the set-up fee and
how many months in advance is payable on
joining them.
-
Ask for a written
quotation on all deposits, "in advance"
payments.
-
Ask how much more will you pay per month
if you do not sign a 12 month agreement?
-
Ask if they can transfer your business
calls to your cell phone and landline
numbers?
-
Ask how much they charge, per call, to
answer each call in your company
name?
-
Ask how much they charge, per call, to
handle each call you receive from
your customers?
-
Ask what the call charge is if they
transfer your business calls to your
cell phone?
-
Ask
if the calls transferred to your cell
phone
are charged at standard cellular rates,
if not standard rates, what is the
percentage per call mark-up?
-
Ask
what
the call charges are if they transfer
your business calls to your landline?
-
Ask
if the calls transferred to your
landline
are charged at standard Telkom rates, if
not standard Telkom rates, what is the
percentage per call mark-up?
-
Ask how much they charge
to send you an email message
notification?
-
How much do they charge
to send you a SMS message notification?
-
What are the penalties to
stop your service before your agreement
period reaches maturity.
-
Ask what their call limit
is per plan offered?
-
Ask what happens and what
penalties are there when you:
- exceed your subscribed plan call
limit?
- exceed your subscribed plan fax limit?
- exceed your subscribed message
forwarding limit?
- exceed your "Scan & email" post
limit?
-
Ask what the minimum
amount "Top Up" is to make use of their
"pay-per-use" service?
-
Ask how much more you pay
for any of the services if you exceed
your package limit?
-
Ask what the maximum
number of calls are that they will
handle for your company before they
start to penalise .